Special Information for Our Clients

• Arriving for Appointments: We encourage all our clients to arrive at least 10 minutes early for their appointment to allow time to unwind and have a beverage before your service. Starting your appointment on time allows you to receive a relaxing, leisurely service. We cannot guarantee that all services will be completed for late arrivals. See Cancellation and No Show Policy information for late-arrivals.

• Confirmation Calls: We make every attempt to call and confirm all appointments 24 hours in advance, however this is a courtesy and the salon is not responsible for unconfirmed, missed appointments.

• Rescheduling: To ensure receiving your next service at a time convenient to you, we recommend you schedule your return services prior to leaving the salon.

• Prices: Prices are subject to change without notice, and may vary from technician to technician.  For any questions regarding service prices, please consult your technician prior to receiving your service.

• Choosing a Staff Member: If you feel another staff member would better serve you, please don’t hesitate to let us know. We are a team of professionals and we encourage you to experience the work of all our specialists.

• Personal Property: We regret we cannot be held responsible for loss of damage to personal property, including clothing and accessories. For your protection, please keep all valuables with you during your appointment.

• Returns: All retail items (products, etc.) are NON-REFUNDABLE but can be exchanged for alternate products or returned for in-store credit. Make-up and hot tools are not returnable.

• Gift Cards are NON-REFUNDABLE and are NOT REDEEMABLE for CASH.

Cancellation & No Show Policy

• Cancellations: We require 24-hour notice for all cancellations. Advanced notice will help us to utilize our technicians availability and accommodate our clients needs.

• No Shows: Appointments that are missed without notice given will be charged a “NO SHOW FEE” of 20% of appointment.

• Late Arrivals: (beyond 15 minutes) will be accommodated if possible. It may be necessary to cancel part of the scheduled service. There will be a 20% service fee, if a service must be canceled due to a late arrival.